Reseller Support Portal
The features reseller support teams use every day, from case intake to escalation.
Calendar
Shared scheduling with working-hours and on-call awareness. RSP knows who is available and who is covering, so cases that arrive out of hours are routed to whoever is on call instead of sitting until morning.
Hexagon HCP integration
RSP connects directly to the Hexagon Customer Portal (HCP). It reads new and updated cases for your reseller account, ties each one to the originating customer, and keeps the two sides in sync so your team works from RSP instead of living in the vendor portal.
Ticket monitoring
RSP polls the partner portal continuously and surfaces new cases the moment they appear. No one has to refresh the vendor portal to find work. Every case lands in the queue, assigned by product line, with customer and vendor replies pulled into one timeline.
Escalation workflow
When a case needs the vendor, RSP tracks the escalation end to end: who escalated, when, what the vendor said, and when it came back, so nothing is lost between your team and the OEM.
Team management
Add account engineers and coordinators as seats, set roles, and assign cases by product line or skill. Seat count is what you pay for, and it is the same number RSP uses to manage access. Adjust seats as your team grows.
Gmail inbox poller
RSP polls a connected Gmail inbox and ingests support email into the same ticket workflow as portal cases. Customers who email instead of filing in the portal still land in one queue, with the full reply history attached.
Get started
$49 per seat per month after the trial. 5-seat minimum. Cancel anytime.
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