Reseller Support Portal
Tier-1 support automation for OEM-partner reseller teams.
The problem
Reseller support teams spend hours each day babysitting their OEM partner portal: checking for new cases, assigning them to the right engineer, copying customer replies, and chasing escalations back from the vendor.
RSP collapses that work into a single tracked workflow. Cases sync automatically from the partner OEM portal, get assigned by product line, surface customer and vendor replies in one feed, and notify the assignee the moment anything changes.
What it does
Cases sync automatically from the vendor's partner portal. No more manual checking.
Each case is routed to the right account engineer or coordinator automatically.
Customer replies, your team's notes, and vendor handoffs all live in a single feed per case.
In-app and browser-push alerts the moment a case changes, so nothing stalls.
Working-hours and on-call awareness so out-of-hours work doesn't fall through the cracks.
Every state change is recorded for accountability and review.
Availability
Currently available for Hexagon Manufacturing Intelligence resellers through an HCP integration. Additional OEM connectors are on the roadmap based on partner demand.
Single-tenant per customer. Your data, your subdomain, your control.
Get started
Tell us which OEM partner program your team resells through, and we'll show you how RSP fits.
Contact us →